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Privacy Policy

How we collect, use, and protect your information

Last Updated: August 10, 2026

THIS PRIVACY POLICY DESCRIBES OUR POLICIES AND PROCEDURES REGARDING THE COLLECTION, USE, PROCESSING, STORAGE, TRANSFER, AND DISCLOSURE OF PERSONAL INFORMATION. PLEASE READ THIS POLICY CAREFULLY BEFORE USING OUR SERVICES.

PREAMBLE AND SCOPE

Paragon ("Company", "we", "us", "our", or "Paragon") is committed to protecting the privacy and security of all personal information entrusted to us. This Privacy Policy (the "Policy") applies to all individuals who access, visit, use, or interact with any of our websites, applications, platforms, products, or services (collectively, "Services"), regardless of whether such individuals are registered users, customers, subscribers, or mere visitors.

This Policy describes the types of personal information we collect, the purposes for which we collect such information, the methods by which we process, store, and protect such information, the circumstances under which we may disclose such information to third parties, and the rights you may have with respect to your personal information.

BY ACCESSING OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THE COLLECTION, USE, PROCESSING, STORAGE, AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS DESCRIBED IN THIS POLICY. IF YOU DO NOT AGREE WITH ANY PROVISION OF THIS POLICY, YOU MUST IMMEDIATELY DISCONTINUE USE OF OUR SERVICES.

1. DEFINITIONS AND INTERPRETATION

1.1. For the purposes of this Policy, the following terms shall have the meanings set forth below:

1.1.1. "Personal Data" or "Personal Information" means any information that relates to, identifies, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household, including but not limited to name, email address, physical address, telephone number, IP address, device identifiers, payment information, and any other identifiers.

1.1.2. "Processing" means any operation or set of operations performed on Personal Data, whether or not by automated means, including collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure, dissemination, alignment, combination, restriction, erasure, or destruction.

1.1.3. "Data Subject" means the individual to whom Personal Data relates.

1.1.4. "Data Controller" means the natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of Processing Personal Data.

1.1.5. "Data Processor" means a natural or legal person, public authority, agency, or other body which Processes Personal Data on behalf of the Data Controller.

1.1.6. "Third Party" means any natural or legal person, public authority, agency, or body other than the Data Subject, Data Controller, Data Processor, and persons who, under the direct authority of the Data Controller or Data Processor, are authorized to Process Personal Data.

1.1.7. "Services" means all websites, applications, platforms, products, software, and services offered by Paragon.

1.1.8. "Cookies" means small text files or similar technologies stored on your device that may collect information about your interactions with our Services.

1.1.9. "Sensitive Personal Data" means Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data, or data concerning sex life or sexual orientation.

2. INFORMATION WE COLLECT

2.1. We collect various types of information from and about users of our Services. The information we collect may include, without limitation:

2.2. INFORMATION YOU PROVIDE DIRECTLY:

  • (a) Account Information: When you register for an account, we may collect your name, username, email address, password, and other registration information.
  • (b) Payment Information: When you make a purchase, we may collect payment card numbers, billing address, and other payment-related information. Note that payment processing is handled by third-party payment processors, and we may not store complete payment card details.
  • (c) Communications: When you communicate with us, we may collect the content of your communications, including support tickets, emails, chat messages, and feedback.
  • (d) User-Generated Content: When you submit content through our Services, we may collect such content.
  • (e) Survey Responses: When you participate in surveys or provide feedback, we may collect your responses.

2.3. INFORMATION COLLECTED AUTOMATICALLY:

  • (a) Device Information: We may collect information about the devices you use to access our Services, including device type, operating system, device identifiers, browser type, and other device-specific information.
  • (b) Log Data: We automatically collect log data when you interact with our Services, including your IP address, access times, pages viewed, referring URLs, and other diagnostic information.
  • (c) Usage Data: We may collect information about your use of our Services, including features used, actions taken, time spent, and other usage statistics.
  • (d) Location Information: We may collect general location information based on your IP address. We do not collect precise geolocation data unless you explicitly provide it.
  • (e) Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing activities.

2.4. INFORMATION FROM THIRD PARTIES:

  • (a) We may receive information about you from third parties, including business partners, service providers, and publicly available sources.
  • (b) If you use third-party services to log in or interact with our Services, we may receive information from those services.

3. HOW WE USE YOUR INFORMATION

3.1. We use the information we collect for various purposes, including but not limited to:

  • (a) Service Delivery: To provide, maintain, operate, and improve our Services, including processing transactions, delivering products, and providing customer support.
  • (b) Account Management: To create, maintain, and manage your account, verify your identity, and communicate with you about your account.
  • (c) Communication: To send you technical notices, security alerts, administrative messages, marketing communications, and other information related to our Services.
  • (d) Marketing and Advertising: To develop, display, and target advertisements and promotional content.
  • (e) Analytics and Research: To analyze usage, understand user behavior, conduct research, and improve our Services.
  • (f) Security and Fraud Prevention: To detect, prevent, and address fraud, abuse, security issues, and other harmful activities.
  • (g) Legal Compliance: To comply with legal obligations, respond to lawful requests, and protect our rights and the rights of others.
  • (h) Technical Support: To provide technical support and troubleshoot issues.

3.2. We may combine information collected from different sources and use it for the purposes described above.

4. LEGAL BASES FOR PROCESSING

4.1. We Process Personal Data under various legal bases, including:

  • (a) Consent: Where you have provided consent to Processing for specific purposes.
  • (b) Contract Performance: Where Processing is necessary to perform a contract with you or take pre-contractual steps.
  • (c) Legitimate Interests: Where we have legitimate interests in Processing your Personal Data, balanced against your rights and interests.
  • (d) Legal Obligation: Where Processing is necessary to comply with legal obligations.
  • (e) Vital Interests: Where Processing is necessary to protect vital interests.

5. SHARING AND DISCLOSURE OF INFORMATION

5.1. We may share your Personal Data with third parties in the following circumstances:

  • (a) Service Providers: We may share information with third-party service providers who perform services on our behalf, including payment processing, hosting, analytics, customer service, and marketing.
  • (b) Business Partners: We may share information with business partners for joint offerings or co-branded services.
  • (c) Legal Requirements: We may disclose information when required by law, regulation, legal process, or government request.
  • (d) Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, or the rights, privacy, safety, or property of others.
  • (e) Business Transfers: In connection with a merger, acquisition, reorganization, sale of assets, or other business transfer, we may transfer information to the acquiring entity.
  • (f) With Your Consent: We may share information with third parties when you have provided consent.

5.2. We do not sell, rent, or lease your Personal Data to third parties for their marketing purposes.

6. DATA SECURITY

6.1. We implement appropriate technical and organizational security measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • (a) Encryption of data in transit and at rest;
  • (b) Access controls and authentication mechanisms;
  • (c) Regular security assessments and monitoring;
  • (d) Employee training and security policies;
  • (e) Incident response procedures.

6.2. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your Personal Data.

7. DATA RETENTION

7.1. We retain your Personal Data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

7.2. The retention period may vary depending on the context and purpose of Processing. We may retain certain information even after you close your account or stop using our Services.

7.3. When Personal Data is no longer needed, we will securely delete or anonymize it.

8. YOUR RIGHTS

8.1. Depending on your location, you may have certain rights regarding your Personal Data, including:

  • (a) Access: The right to request access to your Personal Data.
  • (b) Correction: The right to request correction of inaccurate Personal Data.
  • (c) Deletion: The right to request deletion of your Personal Data.
  • (d) Restriction: The right to request restriction of Processing.
  • (e) Portability: The right to request transfer of your Personal Data.
  • (f) Objection: The right to object to Processing.
  • (g) Withdrawal of Consent: The right to withdraw consent where Processing is based on consent.

8.2. To exercise any of these rights, please contact us through our support channels.

9. COOKIES AND TRACKING TECHNOLOGIES

9.1. We use cookies and similar technologies to collect information and improve our Services. You can manage cookie preferences through your browser settings.

9.2. Types of cookies we may use:

  • (a) Essential Cookies: Necessary for Services to function properly.
  • (b) Analytics Cookies: Help us understand how users interact with Services.
  • (c) Marketing Cookies: Used to deliver relevant advertisements.
  • (d) Preference Cookies: Remember your preferences and settings.

10. THIRD-PARTY LINKS AND SERVICES

10.1. Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you use.

11. CHILDREN'S PRIVACY

11.1. Our Services are not intended for individuals under the age of 18. We do not knowingly collect Personal Data from children. If we learn that we have collected Personal Data from a child, we will take steps to delete such information.

12. INTERNATIONAL DATA TRANSFERS

12.1. Your Personal Data may be transferred to and processed in countries other than your country of residence. We take appropriate safeguards to ensure your Personal Data is protected.

13. CHANGES TO THIS POLICY

13.1. We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Policy periodically.

14. CONTACT US

If you have questions about this Privacy Policy, please contact us through Discord or our support ticket system.